FAQ
What type of leather do you use?
We use full grain specifically from Hermann Oak (USA) and Packer Leather (Australia). These are premium, long-lasting leathers that age beautifully and are chosen for their strength and character.
Will my leather product change over time?
Yes. full grain vegetable tanned leather develops a patina with use, it may darken slightly, soften, and take on a unique character over time. This is a sign of authentic, well-tanned leather.
How should I care for my leather goods?
We sell a leather conditioner that you can apply to your leather goods. For more information you can view our page on How to Care for Your Leather Goods.
How do I choose the right belt size?
You can view our size guide
Can I request a custom size?
Yes, contact us before ordering. We’re happy to accommodate custom belt lengths when possible.
Do I have rights under Australian law?
Absolutely. All purchases are covered by the Australian Consumer Law, which guarantees your right to a repair, replacement, or refund if a product fails to meet basic quality or performance standards.
Shipping
Where do you ship?
We ship Australia wide and internationally.
How long does shipping take?
Australia:
Express: 1–4 business days
Standard: 2–8 business days
International:
Express: 4–6 business days
Standard: 6–10 business days
How much is shipping?
Australia:
Free express shipping on orders over $150 AUD
Flat rate from $10–$15 under $150
International:
Free express shipping on orders over $250 AUD
Flat rate from $20–$30 under $250
Do you offer tracking?
Yes, tracking details will be emailed once your order is dispatched.
Returns
Can I return an item if I change my mind?
We don’t offer refunds for change-of-mind purchases, but we may offer an exchange if the item is:Unused and in original condition Not a custom or personalised product Returned within 14 days of delivery Return shipping is at your cost.
What if my item is faulty or incorrect?
If your item arrives damaged, faulty, or not what you ordered, contact us within 7 days. We’ll repair, replace, or refund the item as required, you will need to cover return postage.
How do I start a return?
Contact us with your order number, a brief description of the issue, photos, if relevant and we’ll respond within 1–2 business days.