Shipping & Returns
Shipping Information
Where we ship:
We ship both Australia-wide and internationally.
🇦🇺 Domestic (Australia)
Express Shipping:
- FREE on orders $150 AUD and over
- $15 flat rate for orders under $150
- Estimated delivery: 1–4 business days
Standard Shipping:
- $10 flat rate for orders under $150
- Estimated delivery: 2–8 business days
🌍 International Shipping
Express Shipping:
- FREE on orders $200 AUD and over
- $30 flat rate for orders under $200
- Estimated delivery: 4–6 business days
Standard Shipping:
- $20 - $30 flat rate for orders under $250
- Estimated delivery: 6–10 business days
Note: International shipping times may vary depending on your location and customs processing. Any import duties or taxes are the responsibility of the customer.
Processing Times:
We typically dispatch orders within 1–3 business days. Custom or made-to-order items may take up to 7 business days. You’ll receive a tracking link once your order is shipped.
Returns & Exchanges
We want you to love your leather goods. If there’s an issue contact us.
Change of Mind
We do not offer refunds for change-of-mind purchases or incorrect choices, in line with ACCC guidelines. However, we may offer an exchange if:
- You contact us within 14 days of delivery
- The item is unused, in original condition, with packaging
- The item is not custom, made-to-order, or personalised
Return postage is at the customer’s expense.
Faulty or Incorrect Items
If your order is faulty, damaged, or incorrect, please contact us within 7 days of receiving it.
How to Start a Return
- Your order number
- A description of the issue
- Photos, if applicable
We’ll reply within 1–2 business days.
Your Rights as a Customer
We comply with the Australian Consumer Law, which guarantees your rights to a repair, replacement, or refund if a product fails to meet consumer guarantees.